Are jewelry repairs done on site?
Yes, repairs are done in house by Jeremy, our jeweler, who is a third generation jeweler, GIA graduate gemologist and bench jeweler.
At which location are the repairs done?
All repairs, both jewelry and watch, are done at Swiss Connection, our Ocean Ranch
Would you be able to help me with a custom design piece?
Yes, our jeweler and qualified staff can help in designing the perfect piece for you. We also can assist in reworking jewelry that you no longer wear into something you will be able enjoy.
Do you use genuine factory parts for timepieces that you repair?
We are authorized to service most Swiss watches and use genuine factory parts.
Do you replace watch batteries?
Yes, we replace most watch batteries.
Will my watch be water resistant after replacing the battery?
Water resistancy on watches does not last indefinitely. In order to maintain water resistancy on certain watches, parts may need to be replaced when the battery is changed.
Do you overhaul watches and will I receive a warranty?
Yes, we do all aspects of watch repair for Swiss watches and there is a one year warranty on parts and workmanship.
Can you help me with an appraisal?
Yes, we do appraisals on both jewelry and Swiss watches. The appraisals are done in house by Jean-Jacques Mamie, the owner who is also a GIA graduate gemologist and Swiss graduate watchmaker.
Do you have only designer jewelry?
No, both stores carry a variety of beautiful and unique jewelry to meet everyone’s needs.
Jean-Jaques Mamie takes privacy of information very seriously. We do not share any information with anyone... period.